DocMyDoc provides a personal on demand web platform/mobile based application on ios and android (“Platform”), through which you may (i) store your/your family’s medical data; (ii) organise the medical data; (iii) keep track of you/your family’s health; (iv) share your medical data with your doctors; (v) avail allied services through medical service providers such as pharmacies, diagnostic centres, hospitals, insurance providers and such other service providers listed on the Platform (“Service Provider”); and (vi) such other services DocMyDoc may choose to provide through the Platform from time to time. The services offered under (i) to (vi) are hereinafter collectively referred to as the “Services”.

These Terms of Service (“Agreement”) is a contract between you and Dapperdoc Technologies Pvt. Ltd a company incorporated under the Companies Act, 2013 and having its registered office at Bangalore (“DocMyDoc”), which sets forth the legally binding terms for your use of the Services. By using the Services, or by clicking allow (by providing necessary access in order to use the mobile version of the Platform), you agree to be bound by this Agreement. 

IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS AND THE PRIVACY POLICY,YOU MAY NOT ACCESS OR USE THIS PLATFORM AND THE SERVICES OFFERED ON THE PLATFORM.

You represent and warrant that you are authorized to enter into this Agreement on behalf of yourself and/or any persons that you purport to represent.

By using the Platform, you represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; (c) you are eighteen (18) years of age or older; and (d) you will not upload any medical data in respect of which you do not have the necessary rights under applicable law.

If you use the Platform, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your devices to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. The Platform enables you to create multiple connected accounts under a single user account (“Primary User Account”) to provide Services to you and your family members. You will have to immediately inform us, if you have reasons to believe that your password may be compromised.

You are responsible for the truthfulness and correctness of the details used for creation of Primary User Account or Secondary User Accounts (i.e., for your family). You may change certain details using the dashboard on the Platform, however, if you are unable to change any details on the dashboard, please send us an email at support@docmydoc.com.

The Services that will be provided through the Platform after your registration, is described below

1. 1. Personal Health Manager:
      1. The Platform will provide a unique interface that will enable you to upload your personal medical records such as prescription, x-rays, lab reports, scan reports, and other medical data. You may also delete any document you upload on the Platform, however, any document once deleted cannot be retrieved;
      2. You will be provided with a unique email address by the Platform. You may seek your diagnostic centre/doctor or other technicians to mail any reports to this unique email address, which will then be reflected under your account on the Platform. However, this email address cannot be used for sending and receiving electronic mails like any other normal email address;
      3. The Platform if connected to other health monitoring devices, subject to your consent, will collect data you want to monitor and will show the progress you have made; Based on your progress, the Platform will provide necessary reminder regarding your next test/progress based on the data uploaded/collected by the Platform;
      4. The Platform will arrange the data uploaded/collected (with your consent) in accordance with the timeline and/or type of the report enabling you to have complete control over your medical history.
      5. The Platform may provide actionable insights/analytics based on the data uploaded.
   2. Consent Manager: In the event, you wish to share your profile on the Platform to a registered medical practitioner, you may do so in the following manner:
      1. You will be required to share a unique number designated to you on the Platform to the medical practitioner;
      2. The medical practitioner will try to log-in to the Platform using the unique number, post which the Platform will send you a one time password, to your registered mobile number;
      3. If you wish to share your profile, you will have to provide the one time password orally to the medical practitioner or any Service Provider, after which, the medical practitioner/Service Provider will be able to access your profile/or relevant documents on the Platform.
   3. Avail Services: The Platform will enable you to connect with Service Providers to avail product/service (“Product”) provided by Service Providers like diagnostic centres, pharmacy, hospitals etc.
   4. Support Services: Any support services required with respect to the Platform may be addressed to support@docmydoc.com.

The above mentioned services may be availed in respect of each of your family members (“Secondary User Accounts”), for whom you may create a profile under the same account. The use of the Services in respect of the Secondary User Accounts are also governed by the terms of this Agreement.

1. You will be responsible for any text, graphic, photographs, or any information or data, you choose to upload, store, and transmit by using the Platform (“Content”). Please ensure that the Content is not illegal, invasive of privacy rights/intellectual property rights, or any form of “spam”. For the limited purposes of providing Services hereunder, you hereby grant to the Company a limited, non-exclusive, worldwide, non-transferable license to store, reproduce and publish the Content on the Platform as per the terms of this Agreement.
2. You agree and acknowledge that the Content may be transferred to the Service Provider, to enable you to obtain Products from such Service Provider from time to time.
3. For the purposes of utilizing the Services, you may choose to authorize the Platform to collect, retrieve, analyse, process, store and transmit such information that may be required by the Service Provider. You acknowledge that such Content is being collected, retrieved, processed, analysed, stored and transmitted only for the purposes of enabling you to obtain Products from a Service Provider.

Each document that may be uploaded on the Platform has to be uploaded either as an image (JPG/PNG) or a document (PDF) format not exceeding 10 MB each. There is no limit to the overall space that may be used for uploading Content, however, the Company reserves the right to provide a limit to the size that you may use on the Platform.

If you want to delete a Primary User Account or Secondary User Account, please send an email to support@docmydoc.com along with your username/relevant Secondary User Account username and reasons for deletion. The Company will process the deletion request in a timely manner and confirm such deletion to you. However, an account once deleted cannot be retrieved.

Currently, the Platform is provided at no cost to you, however, the Company reserves the right to charge one-time or recurring non-refundable fee for the Services provided through the Platform (“Subscription Fee”). The Company may vary the Subscription Fee at its sole discretion, from time to time. At its sole discretion, the Company may make the Services provided through the Platform conditional upon receipt of Subscription Fee.

1. You agree, understand and acknowledge that:
   1. The Platform or any information provided on or through the Platform is not intended to diagnose, treat, cure, or prevent any disease;
   2. The Company does not control in any manner the listing of Products on the Platform;
   3. The Company does not have an obligation to review or modify the Products made available to you through the Platform for the purpose of seeking compliance with applicable laws;
   4. Any transaction you may enter into with the Service Provider is at your sole discretion  and that of the Service Provider. The Company does not have any role with respect to the same and does not guarantee the same in any manner whatsoever;
   5. You are accessing the Platform and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the Platform. The Company shall neither be liable nor responsible for any actions or inactions of any Service Provider, nor any breach of conditions, representations or warranties provided by any Service Provider in connection with the sale of Products or provision of services;
   6. The Company will not mediate or resolve any dispute or disagreement between you and any Service Provider; and
   7. No Services of the Company shall be construed as medical advice or medical service.
2. Please note that: (i) the Company does not recommend or endorse any Service Provider listed on the Platform; (ii) the Company does not make any representations or warranties with respect to the quality of the Products provided by any Service Provider; and (iii) the Company does not grade or rate the Service Provider or the Products.

1. Due to the nature of the Services provided through the Platform, the Content that you upload will have various personal information. The manner in which the personal information is collected, stored, transmitted, and protected is detailed in the Company’s privacy policy, which is available here.
2. You consent to such collection, processing, storing and transmission of such personal information in accordance with the Company’s privacy policy.
3. Further, you expressly agree that for the purposes of providing the Services to you, the Company may provide necessary alert/notification through the Platform from time to time.

1. You acknowledge that all rights, title, and interest in and to the Platform including will remain with the Company.
2. Company grants to you, a limited, non-exclusive, worldwide, non-transferable license to access and use the Platform in connection with using the Services strictly in accordance with the terms and conditions contained herein.
3. Other than the rights expressly granted hereunder to you, no other rights or interest whatsoever in the Platform or the Services, and any component thereof, are transferred or granted to you including any intellectual property rights in the Platform. Without limiting the foregoing, you may not reverse engineer or decompile, modify or revise the Platform, or any part thereof, or create derivative works thereof.
4. The Company name and logo are trademarks of the Company. All other logos and marks of other organizations that appear on the Platform are trademarks of their respective owners.

1. You  shall indemnify and hold harmless the Company, and each of its officers, directors, attorneys, agents, and employees from and against any and all claims, liabilities, obligations, losses, damages, penalties, fines, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including reasonable attorneys’ fees) arising from: (a) your breach of terms of the agreement between you and the Service Provider; (b) your breach of the Agreement or violation of applicable laws and (c) a dispute between you and the Service Provider.
2. THE COMPANY WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT OR THE PRODUCTS IN ANY MANNER, INCLUDING LIABILITIES RESULTING FROM (1) THE USE OR THE INABILITY TO USE THE PLATFORM OR PRODUCTS; (2) ANY PRODUCTS PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH THE PLATFORM; OR (4) ANY LOST PROFITS YOU ALLEGE.
3. IN NO EVENT WILL THE COMPANY’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE AGREEMENT OR FROM THE USE OF OR INABILITY TO USE PLATFORM EXCEED RS.

1. The Company does not warrant or represent that the access to the Platform will be uninterrupted, error-free, or completely secure. You acknowledge that there are risks inherent in operating conditions, third party software components and other reasons beyond the control of the Company, that could result in the loss of Content and confidentiality of the Content.
2. To the extent permitted by applicable law, the Company disclaims all warranties not expressly stated in the Agreement including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

The Agreement shall be governed by the laws of India and Courts at Bangalore shall have exclusive jurisdiction to determine any dispute or controversy arising under the Agreement.

1. The Company reserves the right to modify the Agreement without your consent.
2. The Company may inform you regarding modifications to the Agreement, by displaying a banner statement on the Platform or including a statement regarding modifications at the bottom of the Agreement. You expressly agree and acknowledge that publication of amendments to the Agreement in the Platform is sufficient communication to you. If you continue to use the Platform after information regarding the modifications is published, you shall deem to have accepted the revised Agreement.
3. This Agreement was last updated on 30th December, 2020.